Second Unit 20% Off
00 Days
00 Hours
00 Mins
00 Sec
0
  • Shop
  • How it works
  • FAQ
  • About Us

FAQ

Pain Relief & Usage

Relief Pro's wearable TENS technology can help ease pain across multiple areas of the body including:

  • Period pain
  • Endometriosis flare-ups
  • PCOS
  • IBS
  • Postnatal abdominal and back pain
  • Lower back pain
  • Mid/upper back pain
  • Hip pain
  • Glute or sciatic discomfort
  • Hamstrings
  • Shoulders

Use Relief Pro whenever pain, cramping or muscle tension arises, including:

  • During your period or ovulation
  • During endometriosis or PCOS flare-ups
  • Before bed to relax tight muscles
  • After workouts
  • While sitting at work or studying
  • While walking around or running errands (Like supermarket shoping!)
  • Any time you experience achy, tight, or irritated muscles

Ordering and Payments

All orders are packed with care and shipped from our Relief Pro studio in Kerikeri, Northland, New Zealand.

Orders are processed within 1–3 business days (Mon - Fri, excluding public holidays). You’ll receive a shipping confirmation email with a tracking link as soon as your order is on its way.

Yes, we currently ship nationwide within NZ. International shipping is on our roadmap; keep an eye on our updates if you’re overseas.

Flat rates across NZ:

  • $5 NZD non-rural
  • $10 NZD rural

Most orders arrive in 2 - 5 business days after dispatch. Rural addresses can take a little longer depending on the courier network.

If you haven’t received tracking within five business days of ordering, please check your spam/junk. Still nothing? Email info@reliefpro.co.nz with your order number and we’ll resend it.

Returns & Warranty

We’ll sort it quickly. Email info@reliefpro.co.nz with your order number and clear photos/video of the issue. We’ll assess and arrange a replacement or refund where appropriate.

We want you to love your Relief Pro. If something’s not right, eligible items can be returned within 30 days of receiving your order.

To qualify:


  • Items must be unused, unopened and in original packaging, unless returning due to a confirmed fault.

  • For hygiene reasons, we can’t accept change-of-mind returns once a product has been opened or used.

  • Return shipping is the customer’s responsibility unless the item has a verified manufacturing fault.

  • Shipping costs are non-refundable except in cases of confirmed faults or dispatch errors.

Start a return: email info@reliefpro.co.nz with your order number, a short description, and photos/video. We’ll reply with instructions.

Yes. Relief Pro devices are covered by a 12-month warranty against manufacturing faults.

Refunds are processed to your original payment method once the returned item has been received and inspected. Please allow 5 - 10 business days for the refund to appear.

Orders & Payments

We accept major cards and secure express options displayed at checkout (e.g. Shop Pay, Apple Pay, Google Pay). Choose what suits you best at the payment step.

Every Relief Pro order is picked and packed with care right here in Kerikeri. We’re passionate about helping you move freely and feel your best, and we’ll always do our best to make things right if something goes wrong. Need help? info@reliefpro.co.nz

A note from us

Need more help?

Questions about Relief Pro or your order? Pop us a note, we reply within 1-2 business day.

Contact info

Email: info@reliefpro.co.nz

Hours: Mon–Fri, 9am–4pm NZT

Location: Kerikeri, Northland, NZ (online only)

Follow us