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how it works

How it works

Drug free relief in minutes, on the move.

  • Relief Pro TENS device charging

    Charge

    Plug in via USB until the light settles.

    One charge = multiple sessions on the go.

  • Pick pad

    Period, Back or Joints, the right pad for the job.

    Snap the device onto the two metal studs.

    Relief Pro knee pad in blue TENs machine
  • Relief Pro Butterly pad and TENS machine on lower back

    Place & press go

    Apply to clean, dry skin (no lotion).

    Hold power to start, choose a mode, level up gently.

Session tips

How long & how often:

  • Start with 15–30 minutes, then work up to 30-60 minutes if you like.
  • You can use Relief Pro 1–3 times per day. Leave at least 60 minutes between longer sessions to give skin a break.
  • Intensity: begin low and increase slowly to a strong but comfortable buzz - never painful.
  • Periods: use at the first sign of cramps; repeat through the day as needed.

Do not use while sleeping, bathing, or driving.

Drug-free pain relief in two ways

  • Blocks pain signals (Gate Control Theory): gentle electrical pulses “close the gate” to pain at the spinal cord level so fewer signals reach your brain.
  • Releases endorphins & relaxes muscles: the pulses can boost your body’s feel-good chemicals and reduce cramping/tension - great for period pain, back niggles, and sore joints.
  • Local & quick: targets the area you choose, with relief often felt within minutes.

Make pads last longer

  • Skin first: cleanse with soap & water and dry well. Avoid oils, lotions and fake tan where the pad sits.
  • After use, stick the pad back on its plastic liner and keep it dust-free in the pouch/packet.
  • If tackiness fades, wipe the gel lightly with a drop of water, air-dry until tacky, then store.
  • Replace when the pad no longer sticks evenly, edges curl, or the sensation becomes patchy.
  • For hygiene, don’t share pads with others.

Quick fixes

  • Device won’t turn on: Charge for ~2 hours. Press and hold the power button to start.
  • No sensation: Increase intensity; check the snap connectors are fully clicked; make sure the gel side is on the skin; try a fleshier spot; replace a worn pad.
  • Sharp/stinging: Reduce intensity; re-stick so the whole pad contacts skin; add a tiny drop of water to the gel and let it go tacky; avoid bony areas/broken skin.
  • Stops mid-session: Auto-finish after 60 min. Restart or recharge if the battery is low.
  • Skin pinkness: Mild, short-lived redness is normal. If rash or irritation persists, stop use and seek advice.

Please read before use

  • Do not use if you have a pacemaker/ICD or other implanted electronic device.
  • Do not use during pregnancy on the abdomen or lower back.
  • Avoid placing pads on the front of the neck, head, or across the chest/heart.
  • Do not use on broken/irritated/infected skin or areas with reduced sensation.
  • If you have epilepsy, active cancer treatment, heart disease, or other medical concerns, ask your clinician first.
  • Not for use in water, while sleeping, driving, or operating machinery.
  • Stop if you feel unwell or the sensation is uncomfortable.

This information is general and not a substitute for personalised medical advice.

Relief Pro TENS device

Three reusable gel pads:
Butterfly (lower back & hips)
Period (lower tummy)
Classic (joints & muscles)

USB charging cable
Quick Start Guide

Kit contents may vary slightly, see the product page for the exact inclusions.

Pad placement guide

Place: either side of the lower abdomen, not on the navel.
Tips: clean, dry skin; avoid lotions; start low, increase slowly.
Avoid: broken/irritated skin or directly over the uterus during pregnancy.

Place: either side of the sore area, not directly on the spine.
Tips: keep pads flat with no air bubbles; adjust position to comfort.
Avoid: bony points and broken skin.

Place: either side of the joint (knee, shoulder, hip), not on the kneecap/elbow tip.
Tips: soften intensity on smaller areas; try different modes.
Avoid: front of neck, chest/heart area, or numb skin.

Need more help?

Questions about Relief Pro or your order? Pop us a note, we reply within 1-2 business day.

Contact info

Email: info@reliefpro.co.nz

Hours: Mon–Fri, 9am–4pm NZT

Location: Kerikeri, Northland, NZ (online only)